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Bio-Pro Research Return Policy


You can purchase Bio-Pro Products with confidence!  Your complete satisfaction with our products is guaranteed or items may be returned for a full refund of the purchase price, with a Return Merchandise Authorization.  You will only pay for return shipping and insurance fees.  To receive a refund, follow the simple steps outlined below.

Please allow approximately 2 weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-877-874-6363. Please retain all packing materials unless instructed otherwise by your Bio-Pro Customer Service Specialist.  Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order.

Customer Service is open from 8am-5pm - Eastern Time Monday through Friday
Email: customerservice@urineoff.com

1.  To obtain a Return Merchandise Authorization, simply call Customer Service toll free at 1-877-874-6363.

2. Package your items  securely to prevent damage.  We recommend using original packing materials and shipping your items fully insured.  We are not responsible for lost or stolen articles.

3.  Include a copy of your RMA in the package and write your RMA# on the outside of your package.

4.  Ship the goods to us shipping prepaid to:

RMA Dept.

Bio-Pro Research, LLC

1140 Tate Blvd. SE

Hickory, NC 28602  USA

Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1week for full processing during which time, our Quality Assurance department will review the returned item. Please allow another 7 - 10 days after processing for your bank to post credit against your account.